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Dear customer,
In the following, we will inform you on all conditions associated with the formation of the contract on account of your order and its processing.
By doing this, we meet our legal obligations to inform and instruct the customer.
The information stated below is not a term of the contract. The terms of the contract are included in our General Terms and Conditions.
You can store or print the following information. To this effect, a pdf file and a print function are available at the end of this page. Thus, this Customer Information is always freely accessible to you. In addition, you will receive the entire Customer Information on delivery of the goods on the delivery note.
1. Information on the supplier
This online shop is an offer of
e-nnovations GmbH
Lilienthalstraße 21
32052 Herford
VAT ID no. DE248052130
Commercial register: Amtsgericht [local court] Bad Oeynhausen , commercial register no. HRB 9994.
If you have any complaints about the goods delivered, please turn to the address mentioned above or contact us as follows:
E-mail: info@voggenreiter-shop.de
Telephone: 01805 / 121332*
*0.14 € per minute within German landline network, from mobile networks max. 0,42 € per minute
2. Instruction concerning the right to cancel
Consumers are the only customers to have the following legal right to cancel:
Right to cancel
The customer has the right to revoke his/her agreement declaration within two weeks without giving reasons in form of a text (e.g. by letter or by e-mail) or by returning the goods. The period will start at the earliest upon receipt of the goods and a detailed instruction concerning the right to cancel in form of a text. The deadline will be met if the letter of cancellation or the goods are sent in time. The declaration of cancellation and/or the return shipment have to be sent to:
e-nnovations GmbH
Lilienthalstraße 21
32052 Herford
info@voggenreiter-shop.de
Consequences of cancellation
In case of an effective cancellation, the performances already received will have to be returned and any advantages derived from them (e.g. interests) will have to be surrendered. If the customer is completely or partially not able to return the performance received or can return it in deteriorated condition only, the customer might have to pay damages. This shall not apply to the surrender of goods if the deterioration of the good is exclusively due to their inspection – as it would have been possible in the shop. As for the rest, the consumer can avoid the obligation to compensate for the value of the goods by not using them and by refraining from doing anything that might affect their value. If goods included in a delivery of goods the order value of which amounts in all up to 40 euros are returned within 14 days, the customer will have to bear the costs of the return shipment, if the goods delivered correspond to the goods ordered. Otherwise, the return shipment within 14 days will be free of charge for the customer. Goods not suitable for being sent by parcel will be picked up at the customer.
The right to cancel will not apply to audio or video records or to software if the data carriers delivered have been unsealed by the customer.
- End of the instruction concerning the right to cancel -
3. Formation of the contract and possibility to correct errors
We remind you of the fact that the “offers” included in this web site constitute a non-binding invitation to the customer to submit himself/herself an offer for the conclusion of a sales and/or service contract.
The contract between you and us is formed as follows:
a) You can select any products you like included in our range and add them to your shopping cart by clicking the button “Add to cart”.
b) You can access, modify or empty the contents of your shopping basket at any time by calling up the corresponding overview by clicking the button "Your Shopping Cart". You can modify the individual specifications (quantity or size) using the mouse or you can completely delete them by clicking the button "delete".
c) When clicking the buttons “Continue”, you get to pages where you can enter your personal data as well as the desired method of payment.
d) After having clicked the button “Continue”, you have the opportunity to check the data entered by you and to correct any errors. In order to be able to submit an offer, you have to confirm that you have read and understood our General Terms and Conditions as well as the Customer Information and accept them by checking the box. By clicking the button “Submit order", you make a binding declaration towards us on the order regarding the goods included in the shopping basket.
The receipt of the order is indicated to you immediately after sending the order via the web site. Upon receipt of the order, you will receive an e-mail confirming the receipt of the order and indicating its details (in particular binding prices) (acknowledgement of order). This acknowledgement of order does not constitute an acceptance of the offer. A sales contract will only be concluded by the dispatch of the product ordered to you (accompanied by an advice of dispatch by e-mail) or by sending a separate confirmation of order by e-mail. No sales contract will be concluded on ordered products that are not listed in the advice of dispatch or the confirmation of order.
e-nnovations does not offer any products for sale to minors. Products for children offered by e-nnovations can only be bought by persons of full age.
e-nnovations reserves the right to sell goods in commercial quantities only.
4. Details regarding payment and fulfilment
The prices quoted in the e-nnovations online shop are final prices in euros and include the statutory VAT currently valid in Germany. The amount of invoice becomes due upon acceptance of the order (see item 2 of the General Terms and Conditions).
Depending on the amount of invoice, you can pay by direct debit, transfer, credit card or by cash on delivery. Your account will be debited upon acceptance of the order. In case of cash on delivery, e-nnovations will charge an additional handling fee amounting to 6.00 euros (Please note that the local DHL deliverer charges a COD charge of 2 EUR). For payment by transfer in advance, the amount of invoice has to be transferred to e-nnovations’ account with the Sparkasse Herford (bank code number 49450120), account number 61127, upon receipt of the confirmation of order. If no payment is received within a fortnight upon receipt of the order,
e-nnovations will be entitled to cancel the order.
Please note that, in case of delivery to non-EU countries such as Switzerland, USA etc., authorities in the destination country will charge additional duties and fees.
Orders from abroad are payable by credit card only (Mastercard or Visa).
e-nnovations will remain proprietor of the goods until complete payment of the invoiced amount.
For further details please consult our General Terms and Conditions.
5. Features and quotation of prices
Prices quoted in an offer and indications of delivery dates by e-nnovations will be non-binding, unless e-nnovations has denoted them explicitly and in writing as binding. Information given by e-nnovations on the goods (technical data, dimensions etc.) are only approximate guiding values; they will, in particular, only constitute an agreement or guarantee as to quality, if the information is denoted as such in writing and explicitly by e-nnovations.
6. Information on accessibility of the provisions of the contract
You will receive all contents of the contract, i.e. both the content of your order and the contents that have become part of the contract, along with the confirmation of order by e-mail. In addition, you have the opportunity to print the page using which you submit your order as well as the General Terms and Conditions.
7. Information on your data
The personal data (e.g. name, address, payment data) indicated by you for the purpose of ordering goods will be used by us exclusively for the fulfilment and handling of the contract. If the goods ordered are delivered or, in case of return, are taken back by companies acting on behalf of e-nnovations GmbH, your data will be disclosed to these companies to the extent to which this is necessary for delivering or taking back the goods. Upon complete processing of the contract, which includes complete payment of the agreed price as well, your data that have to be kept for tax purposes will be blocked. These data will then no longer be available for any other use. As for the rest, your data will be deleted unless you have explicitly agreed to a further processing and use of your data. In this case, you can consult the stored data, have them modified or deleted. You can revoke your consent at any time with prospective effect.
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